Plainsight Support 🛠️

At Plainsight, we're dedicated to ensuring that you have the support you need to thrive. Whether you're facing an issue, need assistance, or have a question, our support team is here to help you every step of the way.

How to Get Support

Logging an Issue 📝

If you encounter any issues or need to request a change, here's how you can get in touch with us:

• Email: Send a detailed email to support@plainsight.pro. You'll receive an automatic confirmation that your ticket has been received.
• Website: Visit our support portal at support.plainsight.pro to log a ticket, check the status of your requests, and see who is handling them.

Ticket Process 🚦

Our ticket process ensures that your issues are tracked and resolved efficiently:

1. 📥 Open: Your ticket is logged and acknowledged.
2. ⚙️ In Progress: Our team is working on resolving your issue.
3. ⏳ Pending: Your ticket is waiting for additional information or resolution of a related issue.
4. ✅ Solved: The issue has been resolved and the ticket is closed.

%%{init: { "theme": "base", "themeVariables": { "primaryTextColor": "#FFFFFF" } } }%%
graph TD;
    A[📧 Log Issue via Email or Portal] --> B[📥 Open Ticket]
    B --> C[⚙️ In Progress]
    C --> D[⏳ Pending: Awaiting Feedback or Resolution]
    D --> E[✅ Solved: Issue Resolved]
    B -.-> F[🔴 High Priority? Call Account Manager]
    F --> C

High-Priority Issues (P1) 🔴

For high-priority issues where email isn't enough:

1. Send an email: Log your issue as usual by emailing support@plainsight.pro.
2. Call Account Manager: After logging the ticket, call your account manager with the ticket number to confirm receipt and ensure immediate attention.

Consulting Your Tickets 📄

To view and manage your tickets:

1. Create an Account: Visit support.plainsight.pro and create an account.
2. Sign In: Log in to view your open requests, their status, and who is working on them.